‘She kept those items’: Shopper tries to check out with $150 Sephora gift card. Then the worker claims there’s only $91 on it

Walking into a retailer with a fresh gift card can be a great experience—until it isn't.

In a video that has drawn over 368,000 views on TikTok, user Lisa (@girlwithcatitude1 on TikTok), a customer of beauty retailer Sephora, says her gift card had a mysterious purchase placed on it just moments before the first time she attempted to use it.

She says she received the $150 Sephora gift card from her fiancé for Christmas. But when she went to purchase items in-store, she was informed that there was only $91 on the card.