AT&T to credit qualifying customers after service outages: Who is eligible?

(WKBN) – AT&T made a "bold promise" to customers on Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity.

The telecommunications giant touted its new "AT&T Guarantee" in a press release issued Wednesday.

"The AT&T Guarantee will set a new bar in customer experience covering network, customer care and offers for consumers & small businesses," the release claimed.