‘We’re not allowed to tell you’: Ulta worker scolds customers who ask this common question

A former Ulta employee recently sparked debate on TikTok when she shared what workers really wish customers wouldn’t say. 

TikTok user Maddy (@makeupbymaddyyy) took to the platform with a straightforward video that’s now racked up over 253,100 views. In it, she shares the most frustrating phrases she encountered during her three years on the job.

“This is a public service announcement for anyone shopping at Ulta,” she begins before listing her grievances.

What phrases does the former Ulta employee criticize?