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Stefanie Costi knew the pressure was mounting for her boss.

As a family-law attorney in Australia, Costi was used to tense situations. Trials were always stressful at the firm, but leading up to a major case's court date, last-minute tasks added to the strain. One day her boss was standing in his office trying to organize some files when he had an outburst. "Here, you fix it!" he shouted, she recalls. He threw the case file at her head, she jumped away...