MANILA, Philippines – Chatbots are not new — you’ve probably encountered one while shopping or when trying to inquire about products and services online.
However, Ragde Falcis, chief executive officer and co-founder of ChatGenie, said that their customer engagement platform works differently. Prospective customers would not have to deal with pressing buttons for an automated response.
He even claims most customers won’t even know they are dealing with AI.
“What differentiates...
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