‘We’re just doing some investigating’: Toyota Tundra customer goes in for oil change. Then the workers dismantle his whole truck

Going to the shop to get something fixed on a car often ends with the owner getting a much bigger bill than they were expecting.

This is not only due to the rising cost of car repairs, nor the tendency of some auto shops to upsell their customers. Instead, a car mechanic might notice that something else is wrong with the vehicle, begin to make a list of all of the problems that need fixing, and then present the customer with a list of issues that need to be immediately addressed.

In some cases...