Hiring immigrants boosts workplace inclusion and customer service in Finland

Seventeen percent of Finnish businesses have hired immigrants, a move credited with fostering tolerance and enhancing customer service. Among companies with ten or more employees, half have employed immigrants, while a third of those with 5–9 employees have done so, according to a Yrittäjägallup survey.

“Employing immigrants has helped businesses grow. For example, staff attitudes have become more inclusive,” said Sonja Antosalo, an expert at the Federation of Finnish Enterprises.