‘That’s a good driver’: Man orders iPhone from Verizon. Then his UPS driver steps in

One might think that ordering a cell phone is as simple as placing the order and waiting for it to arrive.

However, there are a host of issues that can present themselves during this process. For example, a phone could get damaged, it could be snatched off one’s doorstep by a porch pirate, or, somehow, the customer could receive an empty box instead of their order.

While the latter may seem improbable, it’s more common than one might expect. In February 2023, a Verizon customer...