‘They thought we were a joke’: How one man took on a corporate giant

There are few things more simple than clicking ‘buy now’ to get that toy, book, product or gadget delivered to your doorstep in less than 24 hours – especially at this time of the year. But what is the human cost of that convenience?

Former Amazon picker, Chris Smalls, is all too familiar with the sacrifice.

When he worked at one of the USA’s 110 warehouses (or ‘fulfilment centres’), he travelled a...