‘They have to be erased’: Woman buys new phone at Best Buy. Then she tries to do the data transfer

"Busy is an understatement, today was chaos," says this burnt-out Best Buy employee. In a now-deleted video posted one day ago, Dallas Ponzo (@dallas_ponzo) details the chaos of helping three customers at the same time within an hour and a half during this busy holiday season.

"It’s the most wonderful time of the year," Ponzo captions the video.

Ponzo is known for their casual stories about the everyday chronicles of working at Best Buy. His smooth voice and simple storytelling...