Smart meter error left me £12,500 in debt – I got rejected for a job and my credit score was ruined

Q) I AM struggling to get a refund from OVO following an error with my energy meter.

My meter recorded a whole year’s worth of usage over a six-week period and I was billed £12,500, which was later reduced to £4,500.

This is so much more than my usual energy usage and I have a screenshot from an internal system showing my meter was faulty, but OVO is refusing to admit there was a fault.

I’ve...