‘Walked through the neighborhood’: Woman’s Amazon package gets lost. Amazon tells her to go look for it

Now that Amazon makes up around 40% of e-commerce sales, customers have become accustomed to a certain kind of online shopping experience. When ordering from Amazon, shoppers expect their packages to be delivered right to their door and, if they’re a Prime customer, for that package to arrive incredibly quickly after it’s been ordered.

That said, like any company tasked with delivery to someone’s house, issues can present themselves. For example, some users have complained that their...