Travel Troubleshooter: Cancelling an Uber One membership leads to a $99 overcharge

DEAR TRAVEL TROUBLESHOOTER: I’m trying to resolve a problem with my Uber One membership and recurring Uber Eats errors. I’ve been trying to cancel my Uber One membership. Uber wouldn’t let me, so I disputed the charge with American Express and provided documentation. They gave me a credit.

One month later, when I urgently needed a ride, I discovered I was locked out of my account until I paid $99. After hours of using the chat with the customer service department...