Upskilling AI software Arbolo hopes to capture Philippine BPO market

MANILA, Philippines – While there are fears that artificial intelligence (AI) could disrupt the business process outsourcing (BPO) industry in the Philippines, AI-powered software Arbolo is hoping it can make a mark in the call center capital of the world.

Arbolo is used to train workers and aims to help them with daily tasks. Martin Tan, chief executive officer of Arbolo, explained that Arbolo is essentially a virtual coach for each call agent — the software has call simulations and...