Avoid quickly turning around customers

It may be well ingrained in automotive repair shops but the practise of moving customers’ vehicles in and out of the bays is one that needs to end, a shop coach urged.

Automotive coach Alan Beech told attendees of the Automotive Aftermarket Retailers of Ontario’s recent Trade Show  & Training Event that it’s time to rethink the “quick turnaround” approach.

He shared his belief that shops should avoid becoming known as a “quick turnaround” operation as it doesn’t allow for a shop to be as successful as it could.