CEOs say shrink is easing, but experts warn retail theft isn't: 'Two different conversations'

Despite enhanced safety measures, retail theft remains a significant challenge for business, potentially costing the industry more than $140 billion in 2025, according to recent estimates. 

By 2026, researchers at Capital One projected losses could surpass $150 billion. 

The bank already estimated that retailers lost $121.6 billion to retail theft last year. That's up from the $112.1 billion loss in gross revenue and $84.9 billion hit from fraudulent sales returns they experienced in 2022...