GST, customs, excise case hearings to be virtual by default now: Expert views on pros and cons

GST case: The hearings of cases relating to Goods and Services tax (GST), Central Excise and Customs to be now made through virtual mode i.e. video conferencing. However if a taxpayer wants then by submitting a written request the proceedings can be conducted through physical mode. Read below to find out which mode is good for whom.