Many retailers offer ‘returnless refunds’ but aren’t talking much about it

By Haleluya Hadero | The Associated Press

It’s one of the most under-publicized policies of some of the biggest U.S. retailers: sometimes they give customers full refunds and let them keep unwanted items too.

Returnless refunds are a tool that more retailers are using to keep online shoppers happy and to reduce shipping fees, processing time and other ballooning costs from returned products.

Companies such as Amazon, Walmart and Target have decided some items are not worth the cost or hassle of getting back.