‘Verizon is a scam’: Woman buys iPhone 16 from the Verizon store. She had to file an insurance claim not even 24 hours later

An iPhone customer claims that Verizon tried foisting a used phone as new on her. The Crazy Lunch Lady, CLL for short, (@thecrazylunchlady) recounted her frustration in a viral TikTok. Her video amassed over 35,000 views, and it seems other customers have also had the same issue.

Moreover, she states she had difficulties attempting to replace the phone, despite only owning it for about 12 hours. The TikToker says that initially, Verizon employees said her keys must've damaged the screen.