‘I hate to say this…’: Secret shopper goes to Five Guys. The store ‘fails’ for this surprising reason

This secret shopper was rooting for Five Guys, but unfortunately they had to fail the store. The reason might surprise you, as the failing grade wasn't related to customer service or food quality.

What's a secret shopper?

In an effort to keep brand quality high, companies often hire secret shoppers. Secret shoppers get paid to visit stores and see if stores are meeting certain standards that usually include food quality, customer service, and store cleanliness. For example...