Shopper outrage as major fashion brands including Debenhams and Warehouse start charging surprise fee
A HOST of fashion labels have changed their returns policy so customers subscribing to their premium service must pay for returns.
Debenhams, Dorothy Perkins, Oasis, Coast and Warehouse – which are all part of the same group and share the same “Unlimited” delivery service – used to offer members free returns, but since June charge £1.99 per order.
The change has outraged subscribers, who were taken by surprise when they found out about the feeUnlimited membership, which costs £14.99 a year...
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