Austin hot air balloon business abruptly closes, customers left without refunds

AUSTIN (KXAN) — A hot air balloon business shut down and left people without hundreds of dollars for their bookings.

Austin Aeronauts abruptly closed its doors at the beginning of October, according to the business. Customers tell KXAN it didn't provide a way for them to reach out about refunds.

Leslie Crowe was one of the people who received an email that her booking was canceled.

"My throat dropped into my stomach. I was like, what? Wait a minute. What's going on?