Zomato CEO Deepinder Goyal calls on malls to be 'more humane' after his stint as a delivery agent. Here's why

Zomato CEO Deepinder Goyal and his wife Grecia Muñoz worked as delivery agents in Gurugram. They faced challenges such as restricted access and poor working conditions. Goyal shared insights on X, emphasizing the need for malls and housing societies to improve treatment of delivery partners. His post quickly gained traction, highlighting these issues.