(KRON) -- Thousands of Verizon customers have been affected by a nationwide outage Monday.
Some of those impacted users say their phones are stuck in SOS mode.
What is SOS mode?
SOS mode indicates that a device is having trouble connecting to the user's cellular provider network, but it can make emergency calls through other carrier networks.
Verizon users report outages on Monday
"If you see SOS of 'SOS only' in your status bar, your device isn't connected to your cellular network...