‘Chipotle ain’t never do me like that’: Cava customer demands answers after opening his bowl

Cava has become one of the fastest-growing food chains in the United States. According to the company’s 2023 fiscal report, its revenue increased by 59.8% when compared to the previous year, and in that year alone, the chain experienced 145 net new restaurant openings.

Customer responses to the restaurant have been generally positive, with some proclaiming that the chain is the “new Chipotle.” That said, some customers have reported issues, such as one customer finding cellophane in her food...