“A total lump of… ”: Customer frustration as ISP’s smart TVs won’t turn on

Enlarge (credit: Sky)

Hundreds of owners of smart TVs and streaming devices from United Kingdom telecom Sky reported that their hardware stopped powering on Thursday. Sky hasn't confirmed the cause of the problem, but a botched update is largely suspected.

Sky, a Comcast company that sells Internet, mobile, and satellite TV service in the UK, got into the streaming hardware business in 2021. Its proprietary Glass TVs and Stream pucks let people access TV channels offered through Sky via the Internet instead of a dish.