Low Wage Work Isn’t Just Bad for Employees — It Hurts Customers, Too 

Photograph Source: ricky shore – CC BY 2.0

I’ve always felt that working in customer-facing jobs is my calling. I’m passionate about making people feel comfortable when they enter a business, be it a retail store or a restaurant.

But it was hard to keep that passion when I worked at Dollar General. Like workers at many other big retailers, we were so short-staffed and poorly trained that it was next to impossible to give good customer service.

My interview and first day on the job went well.