Leaked messages show early challenges for Amazon's big AI product and concern about losing customers to Microsoft

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• Amazon Q, a big new AI product, faces issues such as high costs and lack of features.
• Some Amazon employees recently voiced concerns about Q in internal Slack discussions.
• Some worry customers are switching to Microsoft's Copilot because of these issues.

Amazon Q, one of the company's most important new AI products, became publicly available in late April. Four months into its launch, Q is facing a host of teething problems.