Instacart is once again facing criticism over its support system, which has led to a host of unresolved issues, including the persistent problem of tip-baiting and reports of customer accounts being randomly deactivated.
Most recently, TikTok user InstaCartier @instacartier1 shared his rollercoaster experience with the app in a video that has over 147,700 views.
The initial video, posted on Aug. 30, showed the shopper's cautious optimism after accepting an order with a potential $113 payout, including a generous $97 tip.