‘LIED to me and admitted it’: Woman switches entire family from AT&T to Verizon, trades iPhones. 9 months later, she gets a $550 charge

When switching phone providers, an attractive offer given by some carriers involves a trade-in deal. 

This requires one to swap their old devices, such as smartphones, tablets, or smartwatches, in exchange for a credit that can be used to purchase a new device or applied to one’s bill.

However, this doesn't always go according to plan. Recently, one user has sparked discussion when a phone carrier “reassessed” the value of her device. Months after she traded it in.