‘Crumbl employees put frosting on the [raw] dough’: Crumbl customer tries the lemon blackberry cake. It’s a total fail

There are many things that can ruin a Crumbl Cookies experience. One of the most difficult to rectify might just be getting raw cookies.

Customers have frequently taken to social media to share that they received soft, doughy and undercooked cookies. Now, as the quickly expanding chain ventures into other desserts, one customer says she received a raw lemon blackberry cake in her most recent order.

In the caption of a video posted to TikTok that has drawn over 553,000 views on the platform...