Internal Amazon sales guidelines spread doubt about OpenAI capabilities, while bad-mouthing Microsoft and Google

Amazon; OpenAI; Microsoft; Getty Images; Chelsea Jia Feng/BI

• The guidelines show AWS wants to address customer questions about OpenAI, Microsoft, and Google.
• AWS salespeople are instructed to question OpenAI's security and customer support in pitches.
• AWS highlights its AI infrastructure, enterprise security, and cost efficiency over rivals.

OpenAI lacks advanced security and customer support. It's just a research company, not an established cloud provider.