‘We’ve always had a good experience with Rooms-to-Go’: Woman spends $2,000 at Ashley Furniture. Then it turns into a nightmare

An Ashley Furniture customer recently tried to exercise her warranty after discovering a crack in her brand-new bed. Instead of a human, she was greeted by an AI customer support chatbot that offered little-to-no help.

TikToker Lauren Urso (@lo_34_) shared her frustrating experience in a video posted this week. It has more than 159,300 views. Urso says she spent approximately $2,000 on a king-size bed and two end tables, but realized the baseboard of the bed was damaged some three weeks after delivery.