Travel agent won’t compensate us after our one-hour direct flight was changed to five-hour stopover

Q) I HAVE been trying to get compensation from Hays Travel after it cancelled our flight and rebooked us onto a much longer flight with a stopover, but it won’t budge.

We booked a holiday for May this year to the USA and Caribbean, with a flight to Nassau booked from Miami.

But when I came to pay the remaining balance in February, I discovered the direct flight had been cancelled and we’d...