‘I cannot believe how many people don’t know what a surge protector is’: Staples worker can’t get on the same page with customer. Does she need a surge protector or an extension cord?

Retail workers regularly share frustrating experiences with customers online. This Staples employee's grievance, however, lead to a debate on the nomenclature of a piece of electronics equipment.

What's bizarre about TikTok user Lond's (@londwrld) story, which he shared in a viral video, is the brick wall nature of his conversation with a shopper. The Staples employee details how he was approached by the patron asking him for a way to add multiple outlets to a single wall plug.