AI was supposed to revolutionize customer service. Morgan Stanley's interns aren't buying it.

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• AI has been touted as a great way to make customer service call centers more efficient.
• Morgan Stanley asked its (human) interns about this.
• Their answers were not pretty. It's another warning about AI realities for the tech industry.

Is artificial intelligence actually useful in the real world. Is it worth paying extra for this technology?

One positive answer is supposed to come from customer service call centers, where AI has...