airBaltic Annual Survey reveals high customer satisfaction and strong loyalty

RIGA – The Latvian national airline airBaltic has summarized the results of its annual customer survey for 2023. The extensive survey, which collected feedback from over 10,000 airBaltic direct customers who traveled in 2023, offers deep insights into customer habits, preferences, and satisfaction levels. These findings emphasize the company’s strong market position and commitment to customer service.

The survey reached respondents in over 20 countries, with a particular focus on Latvia...