By Hannah Wiley
SAN QUENTIN — To someone living outside these dank walls, the changes might seem small.
A sergeant greets a prisoner with “good morning” rather than barking an order. Guards start calling the prisoners “residents.” They shake hands, exchange jokes.
The toilet paper locker gets replenished when its empty. The men don’t have to ask.
At California’s oldest and most infamous state prison, a monumental shift is underway through an experiment dubbed the California Model, an effort Gov.