No more long queues, self-service takes off at airports

Indian airports and airlines have embraced technology to streamline pre-departure processes, reducing human interaction. Passengers can now use AI bots for travel changes and self-service kiosks for boarding passes and baggage tags. Delhi airport has seen about 25% of passengers utilizing these services, significantly speeding up check-in. IndiGo’s AI bot has decreased customer service workload by 75%. The pandemic spurred this tech adoption, with travelers avoiding human contact. DigiYatra’s facial recognition speeds up airport entry...