‘Maybe because people like you are returning items from YEARS ago’: Shopper warns of American Eagle’s new return policy

American Eagle is shifting its unique returns policy, according to a shopper on TikTok. The TikToker in question, Patti (@pattixox), posts lifestyle and makeup content for her 2,186 followers. However, she soon found herself going viral after sharing with viewers a dramatic change to American Eagle's returns policy.

In the clip, which has amassed 48,700 views, Patti said that while she was at the store's cash desk, a sign prompted her to ask about the store's new return policy, purportedly coming into effect on July 24.