'Botshit' is an example of how AI is making customer service worse
Botshit is a term that describes when chatbots spew incorrect information and provide false references to back up inaccurate claims.
Getty Images; Alyssa Powell/BI
- It can feel like AI chatbots are everywhere, from dating apps to customer service.
- "Botshit" describes inaccurate or fabricated info produced by chatbots that humans use for tasks.
- Researchers who coined the term said the risks of botshit must be mitigated as more firms use AI.
When Jake Moffatt's grandmother died in 2022...
Заголовки