CrowdStrike's reputation has a 'major black eye.' Earning back customers' trust will be an uphill struggle.
A CrowdStrike software update caused a global IT outage on July 19.
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- Major airlines, banks, and retailers were disrupted by an IT outage linked to CrowdStrike.
- Regaining its reputation will likely be an enormous task for the cybersecurity firm.
- Analysts and other experts explain how it should respond.
CrowdStrike, a company that was thrust into the global spotlight on Friday, has a long road to travel before it wins back customers' trust.
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