Troy, Michigan (WJET/WFXP) — J.D. Power has released this year's North America Hotel Guest Satisfaction Index (NAGSI) Study, highlighting the top hotels in North America and revealing a new travel trend that is being seen.
The annual study, now in its 28th year, begins the previous year with results released in July of the following year. The study aims to measure guest satisfaction with the entire hotel stay experience, from pre-stay communication to check-out.
The study breaks down the hotels into 9 segments...