What do I do with this defective appliance? Ask the Lawyer
Q: Four months ago we bought a brand new, expensive bed, but it is on the fritz. It is supposed to be able to contour up, down, lie flat, all that, with a hand held device. It just does not work. What is our recourse?
P.H., Westchester
Ron SokolA: There are various options, one being to communicate with the store, or review the paperwork you received with the bed (which likely includes a warranty) and follow up.
In addition, the California Song Beverly Consumer Warranty Act is useful.
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