Google Business Profile chat is gone and call history going away

Google Business Profile chat feature will no longer initiate new chats, with existing chats to stop working on July 31st. Plus, Google Business Profiles will remove call history at the end of this month.

This is not new, we told you this was coming a few months ago when we wrote – Google Business Profile chat and call history going away.

New chats gone. Now if your customers or prospects try to initiate new chats with you on Google Maps or Google Search through your Google Business Profiles, it will no longer work.