AI is changing banking, UBS executive says

UBS is seeing a shift in the way clients are interacting with their bankers powered by artificial intelligence, according to the head of the Swiss bank’s domestic business Sabine Keller-Busse.

She likened the shift to the way in which patients go to the doctor’s with a picture of their ailment in mind, with clients using AI to come up with ideas they are then proposing to the bank.

“In our industry this will happen as well because with Chat GPT there is more data available,”...