‘That is NOT OKAY’: Traveler rents ‘VRBO nightmare’ when she realizes that her rental is hosting an estate sale. Customer service is doing nothing

When this woman pulled up to her Vrbo rental with her kids, a contractor told her the home wasn't livable—she says Vrbo didn't do much to help.

That's not what you want to hear on the first day of your beach vacation on one of the busiest weekends of the year (Fourth of July).

Vrbo, which stands for Vacation Rentals By Owner, is a site that specializes in renting out vacation homes, such as houses, condos, cabins, and villas, to large groups.

Its mission statement...