‘I’m covered under your policy’: Fan says StubHub returned her $1,000 Taylor Swift tickets to the seller without consent. They won’t refund her

This woman flew from New Jersey to Madrid with her friend for a Taylor Swift concert. But just hours before the event, the digital StubHub tickets were nowhere to be found.

"StubHub is an actual joke," Nicole Vitulli (@vitulls) says in a TikTok clip. "I need to tell you guys what happened because they're refusing to refund me, and it's complete bullsh*t."

Vitulli explains that she and her friend decided on a whim to fly to Madrid for 48 hours to see Taylor Swift live. They...