‘Now I know why I’ve never been there’: Secret shopper gets cheeseburger from ‘super clean’ and ‘friendly’ Five Guys location. They still failed

Kayla (@kaylalaughsoutloud) has forged quite the TikTok niche for herself recording her forays into the world of secret shopping at various restaurants, like Outback Steakhouse and McDonald's. She'll often record her visits to these places before explaining whether or not they passed or failed and why they received these marks.

Recently, she went to a Five Guys location and even though the staff was friendly and the restaurant was clean, she still ultimately gave it a failing grade and shared why in a viral TikTok.