Drivers for Uber and Lyft told BI that helping with luggage doesn't lead to consistent tips. Drivers in the story aren't pictured.
Igor Alecsander
- Uber and Lyft drivers struggle with inconsistent tipping despite efforts to improve service.
- Drivers are trying new strategies such as offering cold water or investing in carwash subscriptions.
- Some drivers told BI that they feel like their attempts to improve the ride experience go unnoticed.
Christina, an Uber and Lyft driver in Las Vegas...